Cancellation Modification
Order Cancellation Policy — 5to9brand.com
At 5TO9BRAND, we know that plans can change after an order is placed. If you need to cancel or make adjustments to your purchase, we're here to help. Please review the policy below before submitting your request.
Cancellation Window
If you wish to cancel or update your order, please contact our Customer Support Team at cs@5to9brand.com within 6 hours of placing your order.
Cancellation Requests Within 6 Hours
Orders canceled within the first 6 hours are eligible for a full refund (100%). No cancellation fees or administrative charges will apply.
Cancellation Requests After 6 Hours
After the initial 6-hour period, your order may already have entered production or fulfillment. If cancellation is still possible, a 10% processing fee will be deducted from the refundable amount to cover production preparation and handling costs.
Order Changes
If you need to update your order—such as changing the design, size, color, personalization details, or shipping address—please contact us as soon as possible.
Depending on the production stage and the type of modification requested, additional charges may apply before the changes can be completed.
Refund & Confirmation Process
- Once we receive your cancellation request, our support team will review it and respond within 8–12 hours.
- If the cancellation is approved, the refund will be returned to your original payment method.
- Most financial institutions process refunds within 5–7 business days, although processing times may vary depending on your payment provider.
Need Assistance?
If you have any questions regarding your order or this policy, please don't hesitate to contact us.
Customer Support Email
Our team is committed to providing prompt assistance and will do our best to resolve your request as quickly as possible.
Thank you for choosing 5TO9BRAND. We truly appreciate your trust and look forward to serving you again.